Privacy Policy

This Privacy Policy applies to visitors to www.ailvtech.com and to people who contact AILV about cleanroom products, quotations, projects, orders, technical support, OEM services, private-label services, or other business matters.

1. Who We Are

AILV operates this website and is responsible for the personal information described in this policy. Privacy questions and requests can be sent to albert@ailvtech.com.

2. How We Collect Information

We collect information when you contact us by email, telephone, WhatsApp or another messaging service; submit an inquiry; request a quotation; place or discuss an order; share project files; ask for technical support; or otherwise communicate with us. We may also receive business contact information from your employer, colleagues, distributors, contractors, project partners, publicly available sources, trade events, or legitimate business-intelligence sources.

3. How We Use Information

• To respond to questions, evaluate project requirements, prepare quotations, and provide technical or commercial support.
• To process and administer orders, coordinate production, arrange delivery, manage after-sales service, and maintain business records.
• To review drawings, specifications, samples, certifications, and OEM or private-label requirements.
• To operate, secure, troubleshoot, analyze, and improve our website, products, services, and customer experience.
• To prevent fraud, misuse, cybersecurity incidents, and other harmful or unlawful activity.
• To comply with legal, tax, accounting, customs, export, safety, and regulatory obligations.
• To send relevant product or company updates where you have consented or where applicable law otherwise permits, with an option to opt out.

4. Legal Bases Where Applicable

Depending on your location and the circumstances, we process personal information to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, with your consent, and for legitimate business interests such as responding to B2B inquiries, supporting customers, improving our services, and protecting our systems. Where we rely on legitimate interests, we consider the effect on your rights and expectations.

5. Sharing and Disclosure

AILV does not sell or rent personal information. We disclose information only when reasonably necessary to:

• Hosting, IT, communications, analytics, cybersecurity, customer-service, and other service providers acting for us.
• Logistics providers, customs agents, installers, payment or banking providers, and business partners involved in a quotation, project, order, delivery, or support request.
• Professional advisers such as accountants, auditors, insurers, and legal advisers.
• Government authorities, regulators, courts, or law-enforcement bodies when required by law or needed to protect rights, safety, and security.
• A successor or transaction party in connection with a merger, restructuring, financing, or sale of all or part of a business, subject to appropriate confidentiality safeguards.

Service providers and partners receive only the information reasonably needed for their role and are expected to handle it appropriately.

6. OEM, Private-Label, and Project Confidentiality

7. International Transfers

AILV serves customers and works with service providers in multiple countries. Your information may therefore be processed outside your country of residence. Where applicable, we use reasonable contractual, organizational, or other safeguards intended to protect information during international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including maintaining inquiry and order records, supporting ongoing customer relationships, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, customs, warranty, or compliance obligations. Retention periods vary according to the type of information, the relationship, and applicable requirements. Information that is no longer needed is deleted, anonymized, or securely isolated where deletion is not immediately possible.

9. Information Security

We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure. Access is limited to people who need the information for legitimate business purposes. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

10. Your Rights and Choices

Depending on the law that applies to you, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information; object to certain processing; withdraw consent; or make a complaint to a competent data-protection authority. You may also opt out of marketing communications at any time.

To make a request, email albert@ailvtech.com. We may ask for information reasonably necessary to verify your identity and understand the request. Some rights are subject to legal exceptions and record-retention duties.

11. Cookies, Analytics, and Third-Party Links

The website may use essential cookies and similar technologies required for security, administration, preferences, and reliable operation. If analytics or other optional technologies are enabled, they may help us understand website use and improve performance. Browser settings may allow you to block or delete cookies, although some website functions may not work correctly.

Our website may link to third-party sites or services, including messaging, social-media, map, video, or business platforms. Those services operate under their own privacy policies, and AILV is not responsible for their practices.

12. Children’s Privacy

This business-to-business website is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please contact us so we can review and address it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, services, or legal requirements. The revised policy will be posted on this page with a new “Last updated” date. Material changes may be highlighted through an additional notice where appropriate.